Thank you for choosing Synedica Wellness. Due to the sensitive nature of our specialized products, research peptides, and sterile hardware, our return and refund guidelines are structured to maintain strict safety and quality control standards.
Refund & Return Policy
Research Compounds & Sealed Products (Non-Returnable)
Due to safety, quality assurance, and cold-chain integrity requirements, all sales of research peptides, lyophilized vials, and pre-filled/cartridge-based pen items are final.
Safety Notice: To guarantee that no cross-contamination or degradation occurs, Synedica cannot accept physical returns of peptide vials or injection cartridges once they have departed our fulfillment facility, even if the external packaging remains unopened.
Damaged, Defective, or Incorrect Shipments
We stand behind our fulfillment accuracy and product condition upon transit dispatch. If your order arrives damaged, broken, or contains a shipping discrepancy, you are eligible for a replacement or store credit under the following conditions:
Timeframe
Discrepancies or shipping damage must be reported to Synedica Customer Support within 7 days of delivery tracking confirmation.
Verification Process
To process a claim for damaged or missing items, you must provide:
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Your Order Number and Shipping Tracking Code.
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Clear photographs/video showing the unopened, damaged shipping package and product vial/device.
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A brief description of the issue.
Once verified by our team, a replacement package will be dispatched immediately at no additional cost to you.
Order Cancellations & Address Edits
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Order Cancellations: Requests for cancellations must be made within 1 hour of placing the order. Once an order has entered processing or shipping dispatch, it can no longer be canceled or refunded.
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Incorrect Address: Customers are responsible for providing accurate shipping information. Synedica is not liable for orders delivered to incorrect addresses provided by the customer at checkout.